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                                Contact Us

                                On the phone. Online. In branch. When you need us, we’re here to help. The way we see it, it’s just good banking. For general questions please call us at 1-800-922-9999.

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                                Contact Information for Business Banking

                                Business Banking
                                1-800-4BUSINESS (1-800-428-7463)
                                Monday-Friday, 7:00 a.m.-7:00 p.m. EST
                                Saturday, 8:00 a.m.-5:00 p.m. EST

                                Business PhoneBank
                                1-800-862-6200

                                Questions about Business Online Banking
                                1-877-229-6428

                                Contact Information for Certificates of Deposit (CDs)

                                Questions about your CD
                                1-800-922-9999
                                24 hours a day, 7 days a week

                                CD product information
                                1-800-600-0008

                                Open a new CD
                                1-877-360-2472

                                Contact Information for Checking Accounts

                                Questions about your checking account
                                1-800-922-9999
                                24 hours a day, 7 days a week.

                                Checking product information
                                1-800-600-0008

                                Open a new checking account
                                1-877-360-2472

                                Debit card issues
                                1-877-242-7837
                                24 hours a day, 7 days a week

                                Overdraft Protection
                                1-800-922-9999
                                24 hours a day, 7 days a week

                                Order checks
                                1-866-322-1350

                                Contact Information for Credit Cards

                                Apply for a credit card
                                1-888-333-5145

                                Contact Information for Home Equity

                                Talk to home equity advisors
                                1-800-340-5626

                                Overdraft Line of Credit program
                                1-800-922-9999
                                24 hours a day, 7 days a week

                                Contact Information for Investing and Retirement

                                General Investing Inquiries
                                1-800-242-2224

                                SpeciFi® Inquiries
                                1-855-635-6663

                                Contact Information for IRA Savings and IRA CDs

                                For questions about a Citizens Bank IRA, please call Citizens Bank Retirement Services at 1-800-948-7200.

                                To open an IRA account, please stop by your nearest Citizens Bank Branch.

                                Contact Information for Money Markets

                                Questions about your money market
                                1-800-922-9999
                                24 hours a day, 7 days a week

                                Money market product information
                                1-800-600-0008

                                Open a new money market
                                1-877-360-2472

                                Contact Information for Mortgages

                                Questions about your existing mortgage account
                                1-800-234-6002

                                Refinance or apply for a new mortgage
                                1-888-514-2300

                                Find a home loan originator near you

                                Contact Information for Online & Mobile Banking

                                Questions about personal Online Banking
                                1-800-656-6561

                                Questions about Mobile Banking
                                1-877-670-4100

                                Questions about Business Online Banking
                                1-877-229-6428

                                Online Banking outage information
                                1-800-922-9999
                                24 hours a day, 7 days a week

                                Pay My Loan

                                Whether you have a car, boat, recreational vehicle, home equity loan, or home equity line of credit from Citizens Bank, you can easily set up make a payment on Pay My Loan.

                                Pay My Loan Now

                                Contact Information for Savings Accounts

                                Questions about your savings account
                                1-800-922-9999
                                24 hours a day, 7 days a week

                                Savings product information
                                1-800-600-0008

                                Open a new savings account
                                1-877-360-2472

                                Overdraft from savings program
                                1-800-922-9999
                                24 hours a day, 7 days a week

                                Contact Information for Security, Privacy, and Fraud Prevention

                                Report account fraud
                                1-800-922-9999
                                24 hours a day, 7 days a week

                                Fraud prevention information
                                1-877-229-6430

                                Contact Information for Students

                                Student Borrowing
                                1-888-411-0266

                                Banking For Students
                                1-800-600-0008

                                Contact Information for Wealth Management

                                Questions about your wealth management accounts
                                1-800-242-2224

                                To schedule a complimentary financial review with a Financial Advisor from Citizens Investment Services please call the number listed above.

                                Even if you have a relationship with another investment firm, we can offer you an objective second look at your investment portfolio to help ensure you are on target to achieving your long-term financial goals.

                                Wire Transfer Information

                                For Wire Transfers related inquiries please visit or contact your local branch.

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